We recommend shopping by creating a membership so that you can track your orders through the system, be contacted if necessary regarding your order, and receive order status updates. You can shop as a visitor without registering. There is no fee to become a member.

If you enter the email address you used for registration on the member login screen and click the "I forgot my password” button, your new password will be sent to your email address.

Since all up-to-date information regarding your order will be shared via the contact details you provided during membership registration, we recommend updating this information in your account if there are any changes.

• After creating your membership or logging in, you can easily complete your shopping in just a few steps by clicking the "add to cart" button for the products you like, adding them to your cart, and then clicking the "buy" button. There may be price differences between the Icashop online sales store and Icashop physical sales stores due to various campaigns, discounts, and promotions. (Prices are as displayed at the point of purchase.)

• All products offered for sale include VAT in their prices.

• If you wish to make changes to your order, you must notify our customer service representative either by sending an email to [email protected] or by contacting our Customer Line at 0850 307 04 22.

• There is a distinction between delivery and invoice addresses on the payment page. You can add the address you wish to send the gift to as the delivery address.

• Informational emails about the opportunities on our site are sent periodically to the email address you specify when creating your membership. Please ensure that the notification option is enabled.

• For your purchases on Icashop.com.tr, you can pay using any bank's credit card or debit card, and you can also use the wire transfer (Havale) and EFT payment methods.


• Our current account number for payments via Wire Transfer (Havale) and EFT is as follows:


• Bank: Garanti Bankası
• Account No: 6200151
• Account Type: TL, Account Name: ICA Dis Ticaret ve Tekstil Sa, Paz. A.S., Branch Name: Kadikoy Ticari, Branch Code: 1673
• IBAN Number:
• TR060006200167300006200151
• Account Holder: ICA Dis Ticaret ve Tekstil San. Paz.A.S., Account Type: TL





 
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• Important Note: With the wire transfer and EFT option, your order will be processed once your payment is received by us.

• You can benefit from our campaigns by entering your campaign coupon code (suitable for the products in your cart) into the "Use Gift Voucher" field located under the cart summary screen and clicking the "Apply" option. Please ensure that you see the coupon discount in the order summary area.

• As ICA, depending on the product group, all our products have a 1-year warranty or liability period starting from the date on your invoice.


• After the product is delivered to the buyer, the product will be excluded from the warranty coverage in cases such as: damages and malfunctions occurring during moving, transport, and use, or assembly and intervention performed on the product by parties other than our technical team, etc.

• Currently, your orders are delivered in the provinces of Istanbul, Izmir, and Muğla (Bodrum), and the delivery areas are limited to the **ICA Shipping and Yurtiçi Kargo** delivery networks. If you contact us to place an order outside the delivery network, we will offer you the most suitable delivery solution.

• For regions outside the delivery network, the shipping fee may vary depending on the province and district information where the order will be sent. Free delivery is provided for orders shipped with ICA Shipping.

• We provide free installation service to areas within our delivery network.

• You can return your order within 14 days from the date you received it, provided you have not used the product or damaged the product or its packaging (salability). You can notify your request to our customer service representative via our Customer Line at 0850 307 04 22 or via email at [email protected]. For return requests for orders located within our delivery network, our ICA Shipping service will reach your delivery address and collect the product from you. After checking the products for compliance with the return conditions, refunds for accepted return requests are processed by your bank in the same method you used for payment (installment purchases are refunded in installments). The speed of this process depends entirely on your bank's internal procedures.

• Returns or exchanges for purchases made on Icashop.com.tr cannot be processed at our physical stores. If you contact us about orders sent via ICA Shipping, we will collect them from your delivery address again via our ICA Shipping service.

• You must notify your cancellation request to our customer service representative either by sending an email to [email protected] or by contacting our Customer Line at 0850 307 04 22.